The Truth Matters®

With more than 30 years of experience, PII provides training in investigation techniques, and consults with both corporations and public-sector organizations seeking to enhance their internal investigation processes. These organizations utilize PII’s expertise to train their staffs and assist in developing state of the art investigation processes.

PII has developed a model for investigator training that uses a combination of classroom instruction, case studies, role-plays, and simulated investigations. Known as The Truth Matters® training, PII’s program has been used as a training tool for human resources managers, attorneys, law enforcement, and in-house investigators. The Truth Matters® training focuses on honing participants’ analytical and interview skills, while sharpening their recognition of investigative biases and common assumptions that can prevent them from discovering the truth. This program can be customized for any organization.

PII’s president and founder, Keith Rohman, is a senior faculty member of the National Workplace Training Institute of the Association of Workplace Investigators (AWI) and an adjunct professor at Loyola Law School, teaching investigation technique. Rohman and other PII staff regularly lecture on investigation methods and practices for attorneys and human resources professionals throughout the U.S. and Canada.

Examples of training for PII clients:

• A private college sought PII’s help in training staff to investigate complaints of sexual misconduct by students.
• A major restaurant chain under a federal consent decree retained PII to train its in-house investigative team.

Case in Point

In 2011, the County of Los Angeles introduced new policies addressing discrimination and retaliation within its workforce of more than 90,000 employees and restructured its procedures to investigate equity complaints.

PII consulted with the County on restructuring the overall complaint process, provided training to staff on investigative techniques, coached managers supervising large investigative teams, designed forms and other complaint tracking devices, and advised on maximizing staff resources to achieve effective investigations.

Case in Point

During a three-year program, PII conducted more than 300 workplace discrimination investigations brought by employees of the City of Los Angeles as part of the City’s Office of Discrimination Investigation.  When this program ended, PII provided recommendations to the Los Angeles City Council on restructuring the City’s internal investigation process, which led to the establishment of a new city agency to oversee this work. PII then consulted on the new agency’s structure and provided training for its investigative staff.